We are happy to exchange or refund your purchase within 30 days of purchase. The exception to this is cut pieces of cane webbing. Cut pieces of pre-woven cane webbing can NOT be returned.
Return the product via Insured Priority Mail or UPS so that you have a record of your return. We refund for product only, not shipping.
We cannot refund for goods that are not received, so be sure to maintain proof of your shipment to us in case you have to track a lost package with US Postal Service or UPS.
Be sure to enclose the original sales receipt, or printed e-mail sales receipt in the return box.
On this paperwork, be sure to tell us what you wish us to do with the return: exchange, refund etc.
Items that are returned with less than original contents will be pro rated for refund.
Items that are returned in less than the original condition cannot be refunded since we cannot resell them.
Refunds will be made to the Method of Payment that was used for the transaction.
Returns and Exchanges Address:
V I Reed & Cane Inc.
3602 D St.
Omaha NE 68107